Contact Lucky Elf Casino
Lucky Elf Casino operates under three gaming licences: Curaçao (CGA) licence OGL/2023/176/0095, Comoros (AOFA) licence ALSI-202509073-FI2, and Tobique Gaming Commission licence No. 0000064.
How to get in touch
For general assistance, send your enquiry to support@luckyelfcasino.best. Our support team usually replies within 24 hours, although response times may vary depending on the nature and volume of enquiries. Please send only one enquiry about the same issue where possible, as duplicate messages may delay a response.
To help us review your request more quickly, include the email address or username linked to your account, a short description of the issue and any relevant screenshots. Do not include your password or other unnecessary sensitive information in your message.
You can contact support about
- Account access, account details and verification questions
- Deposits, withdrawals and other payment enquiries
- Bonus terms, eligibility and wagering questions
- Technical problems with the website or your account
- Responsible gambling requests, including help with account restrictions or taking a break
When contacting us about a payment or account matter, provide enough information for the team to identify the relevant transaction or account activity, but avoid sending complete card numbers, passwords or security codes. Support may ask for further information where this is needed to protect your account.
If your enquiry concerns responsible gambling, please say so clearly in your message. The support team can explain the options available and help direct your request for review. Gambling should remain enjoyable, and you should only participate within limits that are appropriate for you.