Cookies Policy

Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow the website to recognise your browser or device and remember certain information. Some cookies are stored only for the duration of your visit and are deleted when you close your browser. These are commonly known as session cookies. Other cookies remain on your device for a set period or until you delete them. These are often called persistent cookies.

Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information we hold about you, such as account, device or usage information. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

We may also use similar technologies, including pixels, tags, software development kits, local storage and device identifiers. These technologies can perform functions similar to cookies, such as remembering settings, measuring website activity and helping us detect unusual or potentially harmful activity. In this policy, we use the word cookies to refer to cookies and similar technologies unless we state otherwise.

Why we use cookies

• To keep the website secure and support the operation of account, login and gaming functions.
• To remember choices and preferences, such as language, region or display settings.
• To understand how visitors navigate and use the website.
• To improve website content, performance, usability and reliability.
• To identify technical problems, prevent misuse and investigate suspicious activity.
• To measure the effectiveness of communications, promotions or advertising where these activities are used.
• To provide information and content that may be more relevant to your interests, subject to applicable law and your choices.

Strictly necessary cookies

These cookies are needed for essential website functions. They may support page navigation, security controls, account access, session management, fraud prevention and the processing of requests. Without them, some parts of the website may not work properly. Because they are necessary for providing services you request, they generally cannot be switched off through a cookie preference tool. You may still be able to block them through your browser, but doing so can prevent access to account or gaming features.

Preference and functionality cookies

These cookies help the website remember information that changes how it looks or behaves. For example, they may remember your selected language, region, accessibility settings or other preferences. They can make future visits more convenient by reducing the need to enter the same choices again. If you do not allow these cookies, some preferences may not be saved and parts of the website may operate with less personalisation.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may provide information such as the pages viewed, the links used, the time spent on a page, the type of device used and whether an error occurred. We use this information in an aggregated or otherwise controlled manner to assess performance, identify improvements and make the website easier to use. These cookies do not necessarily identify you directly.

Advertising and marketing cookies

Where applicable, advertising or marketing cookies may help us measure campaigns, limit repeated advertisements or show information that is more relevant to your interests. They may also help us understand whether content or advertising has been viewed or interacted with. These cookies may be placed by us or by third-party providers working on our behalf. We will use these technologies in accordance with applicable law and any consent requirements that apply.

Third-party cookies

Some website features may be supplied by third parties. These providers may use their own cookies or similar technologies when their tools, content or services appear on the website. Third parties may include providers supporting website security, analytics, payment processes, customer support, advertising or technical hosting. Their use of information is governed by their own privacy notices and terms. We encourage you to review those materials where relevant.

When available, our cookie banner or preference tool may allow you to accept, reject or manage categories of cookies that are not strictly necessary. Your choices may be saved in a cookie or similar technology so that we can remember them. If you clear your browser data, use a different browser or access the website from another device, you may need to make your choices again.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a warning before a cookie is stored. The way these controls work differs between browsers and devices, so you should check the relevant help or support information for your browser.

1. Open your browser's privacy, security or site settings.
2. Review the available cookie and website data options.
3. Choose whether to allow, restrict or delete cookies.
4. Apply the setting and revisit the website if necessary.

Blocking or deleting cookies may affect the operation of the website. You may be unable to log in, keep a session active, save preferences or use certain account, payment or gaming functions. Disabling a cookie does not always delete information already collected before the change. Where you have an account, information associated with your account may continue to be handled as described in our Privacy Policy.

Cookie choices are separate from responsible gambling settings. Turning off cookies will not close an account, cancel a self-exclusion request, change deposit or wagering controls, or remove other safer gambling measures. If you want to change a responsible gambling setting, use the relevant account or support process available on the website.

Information collected through cookies may include an IP address, browser type, operating system, device identifiers, general location information, referral source, pages visited, actions taken and the date or time of activity. The exact information collected depends on the type of cookie and how you use the website. We use reasonable measures to protect information from unauthorised access, loss, misuse or disclosure, while recognising that no online system can be guaranteed to be completely secure.

Cookie information may be accessed by our service providers where required to operate the website, provide technical services, analyse performance, support security or perform other authorised functions. We expect providers to handle information appropriately and only for permitted purposes. Information may also be disclosed where required or permitted by law, including for legal, regulatory, security or fraud-prevention reasons.

Cookies are retained for different periods depending on their purpose. Session cookies usually expire when your browser is closed, while persistent cookies may remain until their expiry date or until you remove them. Retention may also be affected by your browser settings, your cookie choices and legal or operational requirements. We do not retain cookie-related information for longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes in the website, technology, service providers, legal requirements or our practices. The updated version will be made available on this page and will show the relevant revision date where appropriate. You should review this policy periodically so that you remain aware of how cookies are used and what choices are available.

Questions and privacy requests

If you have a question about this Cookies Policy, want more information about cookies used on the website, or wish to make a privacy-related request, please use the current contact or support channel provided on the Lucky Elf Casino website. We may need to verify your identity before responding to a request involving personal information. Any privacy request will be considered under applicable law and the terms of our Privacy Policy.

By continuing to use the website after reviewing any cookie notice, you acknowledge that cookies may be used as described in this policy. Where consent is required, we will seek it through the relevant consent mechanism and respect the choices you make, subject to cookies that are necessary for the website or services you request.